Pioneering a New Era of Interoperability in Healthcare
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A national healthcare interoperability framework plays a vital role in enabling seamless, nationwide health information exchange by defining standardized health data classes and elements. However, implementing both the baseline framework and its enhanced extensions presents significant challenges for healthcare organizations. Legacy systems, cumbersome approval workflows, and limited transparency often act as a bottleneck to data standardization, regulatory compliance, and interoperability.
To address these challenges, Sky Solutions partnered with a federal health IT standards authority to transform the way national interoperability standards are developed and managed. By leveraging ServiceNow’s low-code platform, Sky Solutions introduced streamlined workflows and modern digital solutions that significantly improved healthcare data exchange processes.
To address these challenges, Sky Solutions partnered with a federal health IT standards authority to transform the way national interoperability standards are developed and managed. By leveraging ServiceNow’s low-code platform, Sky Solutions introduced streamlined workflows and modern digital solutions that significantly improved healthcare data exchange processes.
Goal
The goal of this initiative was to enhance healthcare interoperability by streamlining workflows, modernizing approval processes, and increasing transparency among diverse stakeholders. Sky Solutions focused on simplifying data submissions, improving operational efficiency, and enabling healthcare organizations to meet evolving regulatory requirements. By supporting the ongoing evolution of national standards, the initiative aimed to improve patient outcomes and accelerate the modernization of health information exchange.
Challenge
The national interoperability framework defines a standardized set of health data classes and elements intended to support interoperable health information exchange across care settings and use cases.
Implementing both the core framework and its advanced extensions proved challenging due to siloed legacy systems, complex and manual approval workflows, and limited visibility into decision-making processes. These issues impacted data standardization, compliance, and interoperability. A more agile, transparent, and scalable approach was required to support the ongoing refinement of national healthcare data standards.
Implementing both the core framework and its advanced extensions proved challenging due to siloed legacy systems, complex and manual approval workflows, and limited visibility into decision-making processes. These issues impacted data standardization, compliance, and interoperability. A more agile, transparent, and scalable approach was required to support the ongoing refinement of national healthcare data standards.
Solution
Sky Solutions partnered with the client to establish a modern model for developing and managing national interoperability standards. The solution enabled secure collaboration, streamlined information sharing, and improved stakeholder engagement across the healthcare ecosystem.
Using ServiceNow’s advanced digital workflows and working closely with regulatory and policy stakeholders, Sky Solutions modernized the development and approval lifecycle for enhanced interoperability standards, accelerating the pace of innovation in healthcare data exchange.
Solution highlights include:
Using ServiceNow’s advanced digital workflows and working closely with regulatory and policy stakeholders, Sky Solutions modernized the development and approval lifecycle for enhanced interoperability standards, accelerating the pace of innovation in healthcare data exchange.
Solution highlights include:
- Transforming workflows: Leveraging low-code capabilities to modernize standards development
- Reengineering approval processes: Streamlining legacy workflows to improve efficiency
- Simplifying submissions and reviews: Making data class and element submissions faster and more intuitive
- Supporting continuous evolution: Enabling ongoing updates to national healthcare standards
Technologies/Methodologies
- ServiceNow
- Low-code/No-Code development
- Flow Designer and UI Builder
- Integration Hub
- ServiceNow Managed Services
- Scalable Cloud Infrastructure
Outcome
Sky Solutions’ implementation not only streamlined the submission, review, and approval processes but also enhanced collaboration among federal healthcare stakeholders. The solution:
The Solution:
- Increased transparency and opportunities for stakeholder and public input
- Scaled to support growing submission volumes and system integrations
- Simplified submissions through an intuitive service portal
- Reduced IT costs, allowing staff to focus on higher-value initiatives
- Strengthened the organization’s leadership role in advancing healthcare interoperability